September 2010 – special issue on contact centres The Autumn (September) issue of Charities Management will feature a focus on contact centres to mark the magazine’s partnership with UBM Live to promote Call Centre & Customer Management Expo, 21-22 September, NEC, Birmingham. Please click onto the Call Centre Expo button at the top. Contact centres for charities We begin a new online section on contact centres for charities, although we have been running regular coverage on contact centres in the magazine for several years now. Charity contact centres, whether in-house or outsourced, have become increasingly important particularly for fundraising purposes. With charities having to fight for every penny against a general background of government and consumer spending cuts, effective contact centres have become a key factor contributing to financial survival for charities. We reflect this in the material in this section. So please click onto the Contact Centres for Charities button at the top. Marketing for charities Please click onto the top right hand button for our section dealing with marketing for charities. We start with “Marketing Perspectives”, a series of comments by experts with specific messages for charities. There is both strategic and practical advice for charities, to some extent to serve as a taster for the more extensive material in Charities Management itself. We hope charities enjoy reading it and get some benefit from it. Special e-learning program on identifying and managing charity risk In association with Easi-Learning Online, Charities Management has produced a simple, easy to use and understand e-learning program called Identifying and Managing Charity Risk costing just £90 plus VAT = £105.75. For a preview and to order click onto the hyperlink below: www.musthaveknowledge.net/charitiesasp A magazine which is a discussion forum for the charity sector Charities Management now appears six times a year and publishes feature articles aimed at helping charity managers run their organisations better. Its articles are designed to be both stimulating and in-depth, and are specifically designed not to duplicate material in other publications. The magazine is meant to be easy to read without being too fussy and without clutter. It does carry some news, although news is not its basic orientation. We do welcome press releases and other news material. Please send all news by email to charitiesman@btconnect.com. By all means send pictures. But please send them as attachments. They should be in colour, high resolution (300dpi) and not too small (e.g. 9cms across). Please do not condense material (words or pictures) and use relatively simple and common programs which can be opened easily. Do not use Powerpoint. Material can also be sent by post to Mitre House Publishing, PO Box 29, South Petherton TA13 5WE. If you put Charities Management on the address you must still put Mitre House Publishing on it too, otherwise the PO Box procedure may not work. We do our best to supply voucher copies for news materlal and articles used, but please put your postal address with material sent, i.e. on emails. We do actively consider ideas for bylined editorial contributions, and the editor can usually be accessed directly and easily. In the first instance please email or otherwise contact the editor as below: richardblausten@btconnect.com Tel: 01460 241106 RICHARD BLAUSTEN MITRE HOUSE PUBLISHING PO Box 29 South Petherton TA13 5WE Again, if you put Charities Management on the address you must still put Mitre House Publishing on it too, otherwise the PO Box procedure may not work.